Digital Infrastructures for Decentralized Organizations

In this section we review the information on digital infrastructures that are relevant to understand how technology may improv efficiency of decentralized organizations. In particular, we introduce the basic information that is relevant to become familiar with the, nowadays widespread notion of Decentralized Autonomous Organization (DAO) as commonly perceived in the crypto-space. This specific analysis will be focused on the digital infrastructure characteristics and, given the large amount of available material, will only review those sources that are relevant to the MUSA research project at hand.

Introduction

A DAO is a computer program that runs on a distributed peer-to-peer network. They are controlled by communities of online agents that collaborate and operate without the need for a central governing body. DAOs are created to operate without human involvement. This is done by transcribing organizational processes and governance protocols into algorithms. The code runs on a digital distributed ledger known as blockchain.

Traditional Centralized Organization

In centralized organizations, the power and authority to make decisions is held by executive members or top-level management. This creates a hierarchy decision-making structure where the top-level employees control and direct the organization.  On the opposite end of the spectrum are decentralized organizations where decision-making is delegated and is flexible. This means that executives assign part of their responsibilities to management and communicate often to oversee processes.

Decentralized Autonomous Organization

A DAO is a type of decentralized organization; however, the key innovation is that DAOs are autonomous and can exist only relying on a digital infrastructure. DAOs rely on distributed ledger technology to record and enforce decisions and organizational processes. This could include aspects like issuing shares, appointing a CEO, voting on proposals, and paying salaries.

The foundation of DAOs are smart companies or agencies. A smart agency is an atomic governance unit that is managed and operated with smart contracts. Agencies should have their own tokens, reputation systems and governance system. The token is associated with the company’s resources, the reputation is based on the credibility in company matters and the governance system consists of the bylaws that are written and executed in smart contracts.

KEY TAKEAWAYS

• A decentralized autonomous organization is an entity structure in which token-holders participate in the management and decision-making of an entity.
• There is no central authority of a DAO; instead, power is distributed across token-holders who collectively cast votes.
• All votes and activity through the DAO are posted on a blockchain, making all actions of users publicly viewable.
• A DAO must ensure security is prioritized, as exploits can leave a DAO drained of millions of dollars of its treasury savings.

Although the ecosystem is heterogenous and evolving, DAOs can be classified in relation to three distinguishing characteristics:

1. Use of blockchains, digital assets and related technologies
2. Allocation and coordination functions
3. Governance

In practice, different DAOs will adhere to these criteria to varying degrees. For example, some DAOs decentralize governance more extensively than others. Likewise, as a DAO evolves, the degree to which it adheres to each dimension may change as well. Below a classification of the basic properties that have to be considered.

Governance Factors	Hierarchical Organisations	DAOStack
Managing Stakeholders	Different strategies are used to manage internal and external stakeholders.	Stakeholders exist within the DAO as agents with influence weightings. Stakeholders can vote on certain decisions in the organisation.
Stakeholder Needs	Stakeholder needs can conflict, but they are often used to form organisational objectives.	Stakeholder can create proposals documenting their needs. These proposals must abide by governance protocol’s permissible actions.
Organisational objectives	Objectives are based on a flexible framework that includes principles such as: ·       Alignment of IT and business strategy, ·       Managed IT-related business risk, ·       Delivery of IT services in line with business requirements. Using tacit and organisational knowledge, it is easier to identify high level objectives.	Objectives are programmed into the governance protocol. E.g. Majority voting for Profit margins, Voting on Service Level Agreements, Assigning Key Performance Indicators. High level objectives must be transcribed into measurable tasks that can be codified in the system.
Business Intelligence (BI) Tools	Making decisions requires a balance of quantitative and qualitative information. Although BI tools can be used to form decisions decision makers also rely on tacit knowledge, interpretation of hard data, intuition, and technical skills. The responsibility and accountability of decisions are held by single individuals. E.g. CIO or CTO.	BI tools can be built as an application layer on top of the blockchain. However, decision-making power is distributed among agents who vote on proposals. Tokens like reputation or stake can be used to quantify decision-making power . Voting can be incentivized. Decision are automatically executed when there is a majority vote.
Providing Value to the business	According to COBIT 5, Directors provide value by controlling, monitoring and evaluating an organisation. This requires them to make informed decisions and take accountability for those decisions.	Value lies in the automated decision making, automatic execution of these decisions, transparency, accuracy, resilience and meritocracy. Accountability of decisions is spread across voters.
Compliance to IT rules and regulation	Internal and external auditors can be appointed to examine and analyze compliance. This process does not severely interfere with organisational activity.	IT rules and regulation are programmed as schemes in the smart-contract framework of DAOStack. Protocols must be upgraded when external or internal laws have changed. This may affect the performance of the DAO.
Managing Risk	Directors are expected to recognize pain points and triggers related to IT risk such as data loss or project failure. All documented risks must be controlled at an acceptable level.	Pain point and triggers can be incorporated into the main protocol. If they occur, directors can be automatically notified.
IT Security	Requires collaboration from all levels of an organisation and involves both IT and non-I T departments. IT Security policies are set by Board members, interpreted as managerial procedures and formed into operational processes.	Security risks should be assessed at inception in DAOs. It is difficult to refactor code after the DAO has been deployed. The advantage is that individuals cannot compromise the system. The disadvantage is that protocols may be “technically” correct by can be bypassed by manipulation.